Privacy Policy

Last updated: March 2026

Express Printing SI (“we”, “our”, or “us”) is committed to safeguarding the personal data of every individual who interacts with our business. This Privacy Policy explains what information we gather, why we gather it, and how we handle it in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Information We Collect

When you engage with Express Printing SI, we may collect the following categories of personal data:

• Identity data - full name, job title, and company name provided when you submit a quotation request or place an order.
• Contact data - email address, telephone number, and postal or delivery address.
• Transaction data - order details, invoicing records, payment method (card type only; we do not store full card numbers), and delivery history.
• Technical data - IP address, browser type and version, time-zone setting, and operating system gathered automatically when you visit our website.
• Communication data - records of correspondence through our contact form, email, or telephone calls.

2. How We Use Your Information

We process personal data solely for purposes that are directly related to our printing services:

• To prepare and deliver quotations and fulfil print orders.
• To process payments and issue invoices.
• To arrange delivery and track shipments across Singapore.
• To communicate production updates, proof approvals, and order status changes.
• To respond to enquiries submitted through our website, email, or telephone.
• To improve our website functionality and optimise user experience.
• To comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance browsing performance and gather aggregated usage statistics. The types of cookies we employ include:

• Essential cookies - required for core website functions such as page navigation and form submissions.
• Analytics cookies - help us understand how visitors interact with the site (e.g., pages visited, time spent) so we can improve content and layout.
• Preference cookies - remember settings you have chosen, such as language or region.

You can disable or delete cookies at any time through your browser settings. Disabling essential cookies may affect the functionality of certain website features.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data. We may share limited information with the following categories of third parties only when necessary to deliver our services:

• Payment processors - to securely process credit-card and bank-transfer transactions.
• Courier and logistics partners - to arrange delivery of printed materials to your specified address.
• Web hosting and analytics providers - to maintain website infrastructure and analyse aggregate traffic patterns.
• Regulatory authorities - if disclosure is required by applicable law or a valid court order in Singapore.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL) for all web traffic, restricted access controls for internal systems, regular security audits, and off-site encrypted backups. While no method of electronic storage is completely infallible, we continuously review and strengthen our safeguards.

6. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Order records and invoices are kept for a minimum of five years to satisfy accounting and tax requirements under Singapore law. Artwork files submitted for printing are archived for 24 months after the last order date to facilitate convenient reorders. Once the retention period expires, data is securely deleted or anonymised.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the right to:

• Access - request a copy of the personal data we hold about you.
• Correction - ask us to correct any inaccurate or incomplete data.
• Withdrawal of consent - withdraw your consent for us to collect, use, or disclose your personal data. Please note that withdrawal may affect our ability to provide certain services.

To exercise any of these rights, please send a written request to [email protected]. We will respond within 30 business days as stipulated by the PDPA.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a data-related request, please contact us: